Moving home

If you are an existing council tenant and you want to move to a different council property, you’ll need to apply to join the housing register via the MyHousing portal.

You will be awarded a banding according to your need and if we assess that you are currently housed adequately, you won’t be eligible to join the register. Allocation of a property is also subject to a clear rent account, an approved property inspection and no breaches of tenancy conditions.

You might be able to speed up the process by applying for a mutual exchange or downsizing to a smaller property.

Mutual exchange

This is where Tamworth Borough Council tenants swap homes with another council or housing association tenant, including those from other areas if all tenants and landlords agree. A mutual exchange can be a quick and easy way to move to a more suitable property.

You should not swap homes without the landlord’s consent as this would put both parties in breach of the tenancy agreement and will lead to enforcement actions.

As of Monday 18th August 2025 we no longer accept paper application forms. All mutual exchanges must be applied for through:

HomeSwapper website - the national online platform for finding and applying for a mutual exchange.

Once your application in submitted, you will be able to track every step of the process using: Swap tracker (which can be accessed via your HomeSwapper account).  

View our tenants guide to Swap tracker - a step by step guide to help you understand progress, your responsibilities, and what happens next. 

How it works:

  1. Register with  HomeSwapper, create an account , advertise your home and search for a tenant to swap with via this website. You do not need to be on the housing register or have a housing need to exchange tenancies.
  2. Submit your application - once partnered with  the other tenant, you'll complete your mutual exchange application online and we'll process it.
  3. Track your application using swaptracker - keep up to date as your request moves through the process.
  4. If you require assistance to access the digital services above or wider information please contact the Voids and Allocations team by emailing: voidandallocationteam@tamworth.gov.uk, calling 01827 709520 or via webchat.

Exchanges are usually agreed where:

  • Both properties are the right size for the incoming family’s needs
  • Neither party is facing legal action for breaching the terms of a tenancy

We will confirm in writing if the exchange is agreed and arrange an inspection of your property before you move out.

We’ll let you know our decision within 42 days of receiving your application.

For more information or help with moving out of your council property, please get in touch with the voids and allocations team by emailing voidandallocationteam@tamworth.gov.uk, calling 01827 709520 or via webchat.